Welcome to the Jeffrey Campbell Store FAQ. We’ve crafted this guide to empower your journey with clarity and confidence, mirroring the same thoughtful intention we put into our footwear. Whether you’re curious about our bold Knee to Thigh boots, our chic Flats, or the details of your seamless delivery experience, you’ll find your answers here.

About Our Products & Style

What styles of footwear do you offer?
Our collection is designed for the bold and discerning individual. We offer a versatile range to empower every step of your journey: from statement-making Boots (Ankle to Mid, Knee to Thigh), elegant Heels and Pumps, comfortable Flats and Sandals, to sophisticated Loafers & Oxfords and trendy Platforms and Mules.
What is the defining characteristic of Jeffrey Campbell footwear?
Every pair is a blend of thoughtful craftsmanship and bold aesthetics. We focus on audacious design paired with unwavering comfort, ensuring each piece—from a Man-Tailored loafer to a commanding boot—makes a statement while being crafted for your real-life scenes.

Ordering & Payment

What payment methods do you accept?
To ensure a smooth checkout, we accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal.
Can I order from anywhere in the world?
We deliver confidence worldwide*, embracing the global reach of bold style. However, we are currently unable to ship to a select few remote regions and certain parts of Asia. If you have a specific country inquiry, please contact our team.

Shipping & Delivery

What are my shipping options and costs?
We offer two clear, reliable methods to match the versatility of your life:

1. Standard Shipping: Premium service with DHL or FedEx. Cost is $12.95. Your order is processed in 1-2 business days, with delivery typically completed within 10-15 business days after shipping. Ideal for a balance of speed and value.

2. Free Shipping: Eco-conscious delivery with EMS. Cost is FREE on all orders over $50. Your order is processed in 1-2 business days, with delivery typically completed within 15-25 business days after shipping. Ideal for the savvy stylist who plans ahead.
How long does order processing take, and where do you ship from?
Every journey begins at our home in Charlotte, NC, USA. We dedicate 1-2 business days to carefully prepare your order, ensuring the correct style, size, and impeccable quality before it heads your way.
How can I track my order?
We believe in transparency. Once your order ships, you will receive an email with a tracking link to follow your package’s journey in real-time, directly to your door.

Returns & Exchanges

What is your return policy?
Your satisfaction is our ultimate design goal. We offer a generous 15-day return policy from the date you receive your items. If your new Pumps, Sandals, or any other pair isn’t the perfect fit for your life’s scene, we’re here to help.
How do I initiate a return or exchange?
Please reach out to our customer service team at [email protected] for any return or exchange inquiries. Our team, based in Charlotte, is an extension of our commitment to you and will guide you through the process.

Account & Customer Service

Who do I contact if I have more questions?
Our customer service team is here to support your style journey every step of the way. For any questions regarding your order, shipping, returns, or product details, please email us at: [email protected].
Where is Jeffrey Campbell Store located?
Our workshop and home is at 2613 Lynn Street, Charlotte, US 37036. This is where care is infused into every pair, from the first stitch to its preparation for its global journey to you.

Your bold style journey is our commitment. We’re here to ensure every aspect—from cart to unboxing—feels exceptional.

Step Boldly. We’ll Handle the Delivery.
The Jeffrey Campbell Store Team