Just as we craft footwear for the bold and the discerning, we believe your satisfaction should be as meticulously considered as our designs. Our returns process is built on clarity, respect, and the same global sophistication you expect from Jeffrey Campbell.

Key Policy Summary: We accept returns and exchanges within 15 days of your receipt date. Items must be unworn, in original condition, with all tags and packaging. Return shipping is the customer’s responsibility. Refunds are issued to the original payment method within 7-10 business days of our warehouse receiving your return.

The Returns & Exchanges Process

1 Initiate Your Request

Within 15 days of receiving your order, contact our customer service team at [email protected] to initiate a return or exchange. Please include your order number and the reason for your request.

2 Prepare Your Package

Ensure the item(s) are in their original, saleable condition: unworn, unmarked, with all original tags attached and packaging included. Please include the original packing slip or a copy of your order confirmation.

3 Ship Your Return

Securely package the items and ship them to our returns center. We recommend using a trackable and insured shipping service, as you are responsible for the return shipment until it reaches our facility. Please send your return to:

The Jeffrey Campbell Store
Returns Department
2613 Lynn Street
Charlotte, US 37036

Refund Timeline & Method

Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that shipping fees (both original and return) are non-refundable, unless the return is due to our error or a defective item.

For exchanges, once your return is received and approved, we will ship the requested replacement item. Standard or free shipping charges will apply based on the new order value.

Non-Returnable Items

To maintain the integrity and hygiene of our products, and based on the nature of certain styles in our curated menu, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Final Sale Items: Any item marked as “Final Sale” at the time of purchase.

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging, and we will resolve it promptly.

Return Request Email Template

To streamline your request, you may use the template below when emailing us. Simply copy, paste, and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Jeffrey Campbell Store Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Your Order Number] Date of Receipt: [Date You Received the Package] Item(s) for Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [Please specify] Please advise on the next steps and provide any necessary return authorization details. I understand that return shipping is my responsibility and that items must be in original, unworn condition. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Please Note: As a global brand serving clients worldwide (excluding select remote regions and parts of Asia), international return shipments may be subject to customs duties and taxes, which are the responsibility of the customer. We cannot mark return packages as “gifts.”

Questions?

We’re here to ensure your experience is as bold and seamless as our footwear. For any questions regarding returns or exchanges, stride confidently to our team:

Email: [email protected]
Address: 2613 Lynn Street, Charlotte, US 37036

Step Boldly. We’ll Handle the Details.
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