At the Jeffrey Campbell Store, we craft footwear for the bold and the discerning. Just as our designs are meticulously considered, we are committed to ensuring your experience—from delivery to returns—is seamless, clear, and imbued with the same global sophistication you expect from us.
Shipping Policy
We deliver confidence and style to your doorstep. Here’s how we handle your order:
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods & Delivery Times
We offer two reliable shipping options to suit your needs:
- Standard Shipping (Fee: $12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
- Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.
Please note: Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. We serve clients worldwide, excluding select remote regions and parts of Asia.
Returns & Exchanges Policy
Your satisfaction is paramount. Our returns process is built on clarity, respect, and integrity.
Key Policy Summary
- We accept returns and exchanges within 15 days of your receipt date.
- Items must be unworn, in original condition, with all tags and packaging intact.
- Return shipping is the customer’s responsibility. We recommend using a trackable and insured service.
- Refunds are issued to the original payment method within 7-10 business days of our warehouse receiving your return.
- Original and return shipping fees are non-refundable unless the return is due to our error or a defective item.
The Returns & Exchanges Process
- Initiate Your Request
Within 15 days of receiving your order, contact our customer service team at [email protected] to initiate a return or exchange. Please include your order number and the reason for your request. - Prepare Your Package
Ensure the item(s) are in their original, saleable condition: unworn, unmarked, with all original tags attached and packaging included. Please include the original packing slip or a copy of your order confirmation. - Ship Your Return
Securely package the items and ship them to our returns center. Please send your return to:The Jeffrey Campbell Store
Returns Department
2613 Lynn Street
Charlotte, US 37036
Refund Timeline & Method
Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
For exchanges, once your return is received and approved, we will ship the requested replacement item. Standard or free shipping charges will apply based on the new order value.
Non-Returnable Items
To maintain the integrity, hygiene, and exclusive nature of our curated collection—which includes statement pieces from Ankle to Mid, Knee to Thigh boots, daring Platforms, and sophisticated Man-Tailored styles—the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Final Sale Items: Any item marked as “Final Sale” at the time of purchase.
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging, and we will resolve it promptly.
Questions? We’re Here to Help.
We’re here to ensure your experience is as bold and seamless as our footwear. For any questions regarding shipping, returns, or exchanges, stride confidently to our team:
Email: [email protected]
Address: 2613 Lynn Street, Charlotte, US 37036
Step Boldly. We’ll Handle the Details.